Help Center

Back to home

Help Center

I'm a uniquen customer

I'm a uniquen customer

Resolve your doubts about products, payments, shipments and much more.

Tell me about uniquen

What is uniquen?

How can I work for or collaborate with uniquen?

I want to get in touch with the uniquen team

How to make suggestions to uniquen?

Why subscribe to the uniquen Newsletter?

See more

Talents at uniquen

I am looking for a uniquen person who is not on your site; what I can do?

How can I leave a rating / review for a uniquen person?

Your account

How to update my payment details?

How to register in uniquen?

Why do I need to register?

Configure subscriptions, notifications and newsletter

How can I change my password?

I don't remember my password

I don't remember my username.

How to change my postal address?

Unsubscribe from the newsletter

Delete my user data

See more

Uniquen personalized videos

How long will my video take to be ready?

I have not received the requested video, how will I get a refund?

What is a personalized video?

Can I get the uniquen person to do or say something specific in the video I commissioned?

Can I cancel a requested video I have already paid for?

Can I publish my purchased video on social networks?

Can I edit the personalized video I purchased?

Can I use the video content for commercial purposes?

Can I sell the personalized video I have purchased?

I can't play the personalized video I received

The received video does not meet my expectations

I did not receive the personalized video in time for the event I had requested it for

See more

Uniquen auctions

What is an auction?

Auction basic concepts

Can I cancel a bid?

Cancel my winning bid

Modification of the duration of an auction

What is the target figure or amount?

I did not win the auction but I was second on the list. What does this mean?

The auction I have participated in has been canceled. Why?

See more

Uniquen masterclass

What is a masterclass?

What is the difference between a masterclass and a course?

Do I receive a degree after purchasing a course / masterclass at uniquen?

Can I share a course / masterclass that I purchased with other people?

Can I upload a fragment or the complete course I purchased to my social networks or any other platform?

I could not attend the course / I did not remember

I cannot visualize one of the course lessons.

The course I purchased never took place

The course that I have purchased does not meet my expectations

How can I get refunded for a masterclass?

See more

Uniquen crowdfunding

What is crowdfunding?

How can I follow up the project I am funding?

Can I modify my contribution to a project?

Can I cancel my contribution to a project?

What happens if the funding goal is not reached?

The received reward does not fit its description

I have not received my reward for backing a crowdfunding project.

See more

Payments

What payment options do I have?

What do the payment statuses mean?

Can I pay with my local currency?

I have paid for my item but I never received order confirmation.

Where can I find the receipt for my purchase?

How long does it take to process a refund?

Where to apply discount codes?

The discount code does not work

I have problems when making a payment

The page froze in the middle of a payment process

See more

Shipping

How and when will import taxes and duties (if applicable) be charged ?

Shipment tracking

Can I issue one single payment for the package and shipping costs if I buy multiple products from a single seller?

Who pays the shipping costs?

Can I choose a specific delivery/collection date?

I have not received my order

I have entered an incorrect shipping address.

How do I receive or collect my product?

Can I go pick up my product by myself?

What if the seller can't or won't ship my order?

Why have I been charged twice for shipping costs?

Why are the shipping costs different from the amount I paid?

See more

Returns

How can I return a product?

Can I send an order back?

What should I do if the product, masterclass or video I have received does not fit its description?

Disputes over the condition of the returned product